Posted 09/12/2021 Job Number R1092148 Full/Part Full time Posting End Date 08/02/2022

About the Role

As the General Manager you will lead the care home to achieve financial, operational, customer and people/human resources targets. Report to the Regional Manager and provide support to effectively lead, manage, and implement Bupa Aged Care Australia’s current and new strategic directions.

About the Care Home

Bupa Tamworth is a modern care home positioned in the quiet garden suburbs of Australia’s country music capital. It is close to the bustling city centre, Botanical gardens, Peel River, local parks and nearby cafes. It consists of 105 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.


In addition to a supportive manager, a competitive salary, a range of discounts on Bupa products (healthcare, optical, dental), you’ll be challenged and encouraged to innovate.

  • A ‘People First’ wellness program that can be accessed by all employees.
  • Bupa Online Leadership Development, available on demand.
  • Clinical learning opportunities and more, through online and face to face training.
  • Employee Networks for you to get involved in a passion area, have your voice heard and be you at Bupa.
  • Internal transfers across our care homes.


  • Create a positive and engaged culture in the Care Home for all employees to thrive in.
  • Provide strong leadership to your Care Home employees, leading with Bupa’s Values to ensure your team are supported to perform at their best
  • Support your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their roles
  • Ensure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their care
  • Ensure Aged Care Standards are embedded within the Home.
  • Diagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at pace

Skills & Experience

  • Experience leading a customer-centric culture in a B2C business, focused on enhancing customer engagement, experience and acting on customer feedback.
  • Leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).
  • Capacity to actively learn through experimentation, pivot and apply experience to new roles and industry.
  • Has developed or driven continuous improvement efforts in large organisational settings.
  • Experience leading others through high-pressure situations or adversity.
  • Solid commercial understanding of budgets, resource management and key levers for profitability – to allow for better care outcomes and re-investment opportunities.
  • Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.
  • A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.


We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement – successful applicants will have this cost reimbursed upon commencement.

IMPORTANT: All aged care workers must be vaccinated against seasonal influenza and will be required to have both COVID vaccinations by 25 October 2021. Evidence of these vaccinations will be required to be provided prior to commencement.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.