Department of Customer Service


Senior Data

  • Temporary opportunity up to 24 months, with possibility of extension or Ongoing
  • Clerk Grade: 9/10 – The package includes a base salary range of $113,343 to $124,901 plus employer’s contribution to superannuation and annual leave loading
  • The Department of Customer Service offers flexible working arrangements and work / life balance including flexible locations, flexible start and finish times and flex days off
  • We support flexible working practices with staff able to work remotely during this time (hybrid working)


Who we are
The Department of Customer Service
(DCS) is a service provider and regulator, focusing on delivering first-class
customer service, digital transformation and regulatory reform to create better
outcomes for the people of NSW.DCS has proudly introduced many
innovations in service delivery and is continuing to adopt contemporary tools,
techniques and systems to improve customer outcomes and operational efficiency.
DCS is currently undertaking an ambitious digital transformation of government
services, underpinned by the Digital Government Strategy.

About the

The Complaints,
Compliance & Enforcement (CCE) Program is key to DCS’ vision to give the
people of NSW a great customer experience when they interact with NSW
government regulators and forms part of the overall e.Regulation strategy to
create the world’s easiest and secure digital regulatory experiences. Through
this work you will make a personal contribution to ensuring that consumers and
workers in NSW are better protected and that markets operate fairly. You will do this by helping to build digitally enhanced
compliance and enforcement solutions, integrating tools that are easy and
secure for modern proactive, risk-based regulatory practices that improve
outcomes for consumers, businesses and workers.

These include:

  • Enhanced functionality in the Service NSW ‘My Business Profile’ to give businesses a consolidated view of their regulatory obligations, reducing effort for businesses to comply with their regulatory obligations
  • A new case management system for regulators to manage complaints, compliance inspections and programs, and investigations & enforcement more effectively and efficiently.
  • Ground-breaking data-dashboards which give regulators an intelligent joined-up view of regulated businesses and industries drawing on data from across state and federal government
  • You’ll thrive in our dynamic environment if you enjoy the idea of transforming business
    processes and delivering enhanced digital capabilities.

It’s an exciting time to join as we’re quickly scaling across three streams of delivery, where you will help shape what the digital regulatory solutions options look like for whole of government in the future.

About the role
in a cross-disciplinary team under the guidance of the Principal Product
Manager, this role requires leadership and initiative, creating solutions,
driving ideas.  Will be managing, coordinating, and leading the work of
other data analysts across the data project.  A superior technical
capability is required, especially an ability to understand how best to
interrogate the data mart that has already been implemented, along with an
ability to provide use knowledge to the team’s data engineers that translates
our business requirements into technical development requirements. As a Senior Data Analyst you
will analyse complex data from multiple sources to identify data, process and
business improvement opportunities; providing new information and insights to the
business to inform planning, continuous improvement and performance.

Key Responsibilities

  • Writing complex sequel queries
  • Devising how to connect disparate data sets together and understanding existing connections
  • Surfacing data quality issues and documenting them appropriately
  • Identify, interpret and analyse complex data using linking and statistical techniques to answer
  • Multifaceted business problems including the identification of trends and/or patterns in complex datasets, and to create inference or insights
  • Lead the development and implementation of templates, databases, data collection systems, data
  • Analytics and other strategies and solutions to optimise statistical efficiency and quality using best
  • Practice methodologies and industry recognised standards and processes
  • Strong stakeholder management experience to drive insights and reporting to drive improvements
  • Experience with data analysis tools
  • Analyse and define new process improvement opportunities to support continuous improvement and business outcomes


About you

  • Can think outside the box to solve complex scenarios
  • Can-do attitude with a strong work ethic and the ability to work both independently and as part of a team
  • Have working knowledge of business intelligence and analytics platforms such as Qlik, SAS, PowerBI or Tableau
  • Demonstrated experience in writing queries in SQL
  • Tertiary qualifications and professional/industry accreditation and relevant industry experience in data analysis
  • Effective communicator who can explain complex concepts in an easy-to-understand way


Applying is easy! Launch your
career to the next level by submitting your resume outlining how you meet the skills and experience of this role. We will
then get back in touch after the closing date with the next steps.

Salary Grade 9/10, with the base salary for this role starting
at $113,343 base plus superannuation and leave loading.

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Serena Buckley via serena.buckley@customerservice.nsw.gov.au.

Based on our current Work, Health and Safety (WHS)
requirements, and in line with our Mandatory Vaccination Policy, it is a
condition of engagement for a role within Service NSW/Department of Customer
Service that staff be fully vaccinated against COVID-19. Successful applicants
will be required to provide proof of their COVID-19 vaccination status or have
an approved medical contraindication certificate. Any relevant medical
circumstances impacting on the ability to obtain a COVID-19 vaccination will be
considered. These requirements apply to both internal and external preferred
candidates and must be completed prior to commencing in the position. If you
have a medical contraindication which may prevent you from complying with this
requirement, please contact serena.buckley@customerservice.nsw.gov.au to discuss
your circumstances.

Closing Date 11 July 2022

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility 

We are committed to diversity, inclusion, and new ways of working. 
The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. 

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible. 

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via serena.buckley@customerservice.nsw.gov.au