NSW State Emergency Service

Operational Improvement Officer, Clerk Grade 5/6, Wollongong/Rhodes/Goulburn/Metford/Dubbo

  • Working in a small team to identify and share opportunities for organisational learning and improvement within a leading NSW emergency service.
  • Work in a volunteer-based agency supporting communities of NSW
  • Full time ongoing role
  • Location: flexible to be based in either Wollongong, Rhodes, Goulburn, Metford or Dubbo 


About the opportunity
The Operational Improvement and Lessons Team deliver post activity review of incidents and exercises to inform and enhance a culture of learning and continuous improvement within NSW SES.

Under the guidance and direction of the Manager, the Operational Improvement Officer will assist with post event reviews and identification of learning opportunities.
The role will the lead the monitoring of operational improvement activities within the Service and play an integral role in producing reports and other communication products to share the learning opportunities with internal and external stakeholders.


About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW State Emergency Service (NSW SES) is an emergency and rescue service made up almost entirely of volunteers and supported by a small staff contingent. NSW SES is a key influencer of other emergency service agencies and works closely with these partners to modernise and grow volunteering to save lives and protect communities.

While major responsibilities are for flood, storm operations and tsunamis, the NSW SES also provides the majority of general rescue effort in the rural parts of the state. This includes road accident rescue, vertical rescue, bush search and rescue, evidence searches (both metropolitan and rural), other forms of specialist rescue that may be required due to local threats, Urban Search and Rescue and Community First Response.


About you
To be successful in this role you will:

  • Have a strong understanding of the principles of evidence-based decision making and operational improvement, with a demonstrated analytical approach and excellent attention to detail
  • Be a confident and clear communicator.
  • Be skilled at initiating, building and maintaining good working relationships with a range of volunteers, internal and external stakeholders.
  • Be flexible and adaptable to changing work priorities and timeframes
  • Show a demonstrated ability to work with minimal supervision, think and solve problems in a complex and dynamic environment 
  • Have strong information technology skills
  • Have an ability and willingness to participate in activities to support the agency during operational or emergency responses



How to apply 
Your application should include as separate attachments:

  • A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;  
  • Responses to each of the targeted questions (maximum of one page per answer); and
  • An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role



Targeted Questions

  1. Describe a situation where you have been involved in supporting the implementation of a learning culture and continuous improvement activities such as lessons management, real time evaluation and after action reviews.  What were some of the challenges you faced, and what strategies did you use to overcome these?
  2. An important component of the role will be to initiate, build and sustain relationships with internal and external stakeholders. Provide an example of how you have built and maintained supportive networks across diverse stakeholders. What key factors make communication with diverse groups successful?



Find out more
The role description is available

For more information about the role, applications are encouraged to contact Heather Stuart via email heather.stuart@ses.nsw.gov.au 

A recruitment pool may be created to fill similar roles for both ongoing and temporary opportunities if they arise.

Applications close: Monday 11 July 2022, 11:59pm


The NSW SES considers COVID-19 vaccination mandatory for all members. Candidates will be required to provide satisfactory evidence that they are fully vaccinated against COVID-19 prior to commencement with the NSW SES.  Exemptions are only available based on medical and/or lawfully protected grounds, and all applications for an exemption will be managed in accordance with the NSW SES COVID-19 Vaccination Policy.

The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly. 


  • Full Time
  • Dubbo
  • Posted 1 week ago
  • 11-07-2022
  • Contact: Heather Stuart
  • Email: heather.stuart@ses.nsw.gov.au
  • Email Employer
  • Apply For Job
  • Pay: Maximum TRP $107,489.13 (salary range $87,493 - $96,540). Total remuneration package includes salary plus employer's 10% contribution to superannuation and annual leave loading.
  • NSW State Emergency Service