NSW Department of Communities and Justice

Division: Communities and Justice
Dubbo, NSW, AU, 2830 Parkes, NSW, AU, 2600 Bathurst, NSW, AU, 2795 Orange, NSW, AU, 2800
Req ID: 35941

Housing Assistant (Identified)

Are you looking for a challenging career opportunity where you can develop your Administration and Customer service skills while being a part of an organisation that really values its people and its community?

  • 1x Temporary Full-Time vacancy
  • Location: Dubbo
  • Talent Pool will also be created for Orange, Parkes, Bathurst & Dubbo
  • General Clerk Grade, Base Salary range $38,723 – $62,839 pa plus superannuation & annual leave loading
  • Opportunities for learning, development, and internal career progression.
  • Generous leave entitlements including Flex Leave.

This position is open to Australian Aboriginal and Torres Strait Islander applicants only.

Department of Justice considers that being an Australian Aboriginal or a Torres Strait Islander is a genuine occupational qualification for this role in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 and under Clause 26 of the Government Sector Employment (General) Rules 2014.

About the Department

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

About the Agency

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

About the Role

The Housing Assistant position is an entry level position where you will directly support the client service delivery team. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.

Your day to day functions will include but are not limited to:

  • Responding to over the counter face to face and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.
  • Shared mail inbox management
  • Processing financial transactions for invoicing/good receipts
  • Manage client information to ensure confidentiality, accuracy and integrity
  • Collating and distribution of incoming and outgoing correspondence

About you

  • Are you enthusiastic, engaging and passionate about delivering great customer service?
  • Do you have above average computer skills, as well as the ability to navigate multiple applications and systems?
  • Do you have the ability to be upskilled in various processes and software platforms?
  • Do you have a great team focused attitude but also the confidence and initiative to work on your own?
  • Are your time management and multitasking skills outstanding?
  • Can you demonstrate the ability to achieve thoroughness and accuracy when accomplishing tasks?

Essential Requirements

  • Aboriginality – typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities
  • Possession of a current NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

This recruitment aims to fill 1 position in Dubbo and to also create a Talent Pool for ongoing and temporary positions in Orange, Parkes, Bathurst & Dubbo, as they arise in accordance with the Government Sector Employment Act 2013.

A Talent Pool is valid for a period of up to 18 months.

Does this sound like you?

What we can offer you

  • Location: Dubbo
  • Talent Pool Opportunities: Orange, Parkes, Bathurst & Dubbo
  • Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
  • Salary range $38,723 – $62,839 p.a. plus employer’s contribution to superannuation and annual leave loading
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices

How to Apply

Simply click ‘apply’ to complete the application form.

When applying you will need to:

  • Answer all pre-screening questions on the online application form

  • Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

For more information on how to apply for a role in the NSW Public Sector please click here

Role enquiries:

For any enquiries regarding the role please contact : Amanda Cameron – phone number 68857111 or via email Amanda.Cameron@dcj.nsw.gov.au

Closing date: 11:59pm Friday 14th January 2022

Appointments are subject to reference checks and may also require the following checks/clearances:

  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
  • You may also be asked to complete a Health Declaration Form in later stages of the assessment process.
  • It is an essential requirement of the role that successful applicants will have had their first dose of the COVID-19 vaccine by 25 October 2021 and their second dose by 17 January 2022


To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.

If you require further information about the application process or require an adjustment within the recruitment process, please contact Jessica Akole via 02 9765 5557 or jessica.akole@facs.nsw.gov.au and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site

Thank you for your interest in this role. We look forward to receiving your application.

Tagged as: Social Care