Overview

Taronga Western Plains Zoo

Accommodation Duty Officer

Taronga Western Plains Zoo

  • Multi award winning iconic Tourist Attraction and Accommodation located in Dubbo, NSW.
  • Temporary 12-month contracts
  • Taronga Conservation Society Australia Retail and Restaurant Employees Award
  • Located at Taronga Western Plains Zoo, Dubbo

 

Looking to secure a shared future for wildlife and people?

Taronga is looking for experienced, driven and motivated Duty Officers who are interested in joining a leading organisation in conservation, education, animal management and transformational guest experiences.

About us…

Taronga Zoo officially opened in October 1916, with Taronga Western Plains Zoo officially opening in February 1977!  We believe in a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organizations and communities to develop ways to protect species and habitats. Taronga. For the Wild!

Our employees enjoy generous employment conditions including:

  • Complimentary family and friends passes
  • Discounts on our award winning accommodation
  • Discounted food and beverage purchases across the site
  • Reduced rates for other services including animal encounters

 

To discover more about the benefits of working at Taronga, please visit our website here.

We value diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Taronga provide specific workplace programs to support diversity and equal employment opportunities for women, people with a disability and people identifying as Aboriginal or Torres Strait Islander.

About the role…

The successful individual will oversee and maintain high quality customer service standards across our accommodation offerings. Our Duty Officers deliver the guest experience throughout all accommodation service offerings; including Front Office and Food & Beverage, whilst dealing with a broad range of customer enquiries and issues.

Key accountabilities…

  • Deliver the day to day operational customer service components of all Accommodation products; Zoofari Lodge, Savannah Cabins, Billabong Cabin
  • Assist in coordination, training and supervision of staff.
  • Undertake general waiting duties for both food and beverages.
  • Provide excellent customer service to visitors at all times and lead by example.
  • Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
  • Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
  • Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

 

About you…

We are looking for candidates that have:

  • Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual.
  • Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
  • Hold and maintain a current paid NSW Working with Children Check at your own expense
  • Current Senior First aid and Advanced Resuscitation (or willingness to obtain) and ability to maintain this qualification at your own expense

 

In line with the current health advice and for the safety of yourself, our animals, staff, volunteers, and our patrons we are encouraging all applicants who can be safely vaccinated for Covid 19 to do so.

About applying…

We value your safety, and the privacy of your information. Please only apply for this position via http://www.iworkfor.nsw.gov.au/. This is the only legitimate website to apply via, and the only website whereby applications will be accepted.

Please submit your resume and a cover letter of one page.  You are also required to complete the two target questions as part of your application.

  1. Detail your experience supervising a diverse team of personalities and skill sets.
  2. Outline your experience in working in customer service. What strategies do you use to ensure customer satisfaction and outline how you have dealt with customer complaints?

 

Applications must be completed via http://www.iworkfor.nsw.gov.au/ using the reference number 00008DK3 or searching the word Taronga. For more information in relation to the vacant position please contact Oscar Kettle okettle@zoo.nsw.gov.au.

To review a copy of the role description, please visit the careers page of the Taronga website http://www.taronga.org.au

If you are experiencing technical difficulties in applying, please contact “I work for NSW” support team on 1800 562 679 or support@iworkfor.nsw.gov.au

Applications close:   11:59pm, Wednesday the 27th October 2021 

 

Responsibilities

Key accountabilities…

  • Deliver the day to day operational customer service components of all Accommodation products; Zoofari Lodge, Savannah Cabins, Billabong Cabin
  • Assist in coordination, training and supervision of staff.
  • Undertake general waiting duties for both food and beverages.
  • Provide excellent customer service to visitors at all times and lead by example.
  • Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
  • Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
  • Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

 

Key Application Responses

Please submit your resume and a cover letter of one page.  You are also required to complete the two target questions as part of your application.

  1. Detail your experience supervising a diverse team of personalities and skill sets.
  2. Outline your experience in working in customer service. What strategies do you use to ensure customer satisfaction and outline how you have dealt with customer complaints?