Overview

Dubbo Regional Council

ABOUT US

We are Dubbo Regional Council, a large regional Council servicing a growing community of close to 55,000 people. With an operating expenditure budget of approximately $220 million, we have 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services. 

WE ARE DRC

Our focus is on delivering high quality services, strengthening our community engagement and strategic management capabilities, building an organisation based on performance and continuous improvement whilst creating a values based organisational culture and developing a professional and engaged team that delivers on our shared values; Progressive, Sustainable, One Team and Integrity.

ABOUT OUR REGION

The Dubbo Region outshines the big metropolitan cities in both affordability and liveability, with an impressive range of housing options, health and education services and little to no work commute – your quality of life is second to none.  The real heart of New South Wales, our Region is a dynamic centre that offers the dual benefits of relaxation and space with the amenities of a major city. With a population almost 55,000 and 5,143 registered businesses the Dubbo Region is thriving. Key assets for the Region include a major hospital that services a broad catchment population of 120,000 people in the Orana Region, as well as world class tourist attractions and impressive transport links including direct flights to Sydney, Melbourne, Brisbane, Canberra, Ballina and Newcastle. Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation.

THE OPPORTUNITY

The Information Services Officer role is to provide customer service at the Visitor Information Centre, focusing on the provision of accurate information for visitors, investors, new residents and the community.

These positions are casual positions working at Dubbo and Wellington. Hours of work will include Monday to Friday between 9am and 5pm.

IN THIS ROLE YOU WILL HAVE THE OPPORTUNITY TO

  • Respond to web, telephone and face to face enquiries by determining the appropriate response and deliver service required in accordance with established customer service procedures;
  • Collate and distribute information such as new resident kits, visitor kits, city guides and investment packs;
  • Maintain up to date knowledge of attractions, services and key information;
  • Assist in the presentation of the VIC store, including stocking of brochures, souvenirs, stationary and equipment and conduct stock takes as required; and
  • Contribute ideas on effectiveness that ensure best practice processes and presentation of the Visitor Information Centre.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED

  • Customer service background preferably in the tourism/hospitality industry
  • Beginner or Intermediate computer skills including Microsoft Office applications
  • Ability to communicate with people with diverse backgrounds
  • Ability to enter data , collate data and produce accurate reports
  • Ability to assist in undertake administration tasks including purchasing, sales, banking and mailing

ABOUT YOU

You will be committed to providing a high level of customer service, be flexible, organised and self motivated.

Additionally, you will have excellent communication skills and experience in administration tasks. You will be a team player, who continually looks for positive ways to contribute to team culture.

Dubbo Regional Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Please refer to the attached Position Description for the entire scope of essential and desirable criteria.

Salary: $31.16 per hour, plus 25 % casual Loading and superannuation.

Closing Date: 9.00am on Monday 15 August 2022

Enquiries: For a confidential discussion regarding this position, please contact Council’s Visitor Information Team Leader – 6801 4458

HOW TO APPLY

  1. Please Fill out the questions in the application page below.
  2. On the following page you’ll have the opportunity to attach your resume.
  3. Please note that once you start to complete your online application, you cannot save it and return to it later.  We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you’re ready.
  4. All correspondence will be via the e-mail you have provided in your application. (Please ensure you check your “Junk Mail” folder.)
Apply Now
  • Casual
  • Dubbo
  • Posted 1 week ago
  • 15-08-2022
  • Phone: 6801 4458
  • Contact: Visitor Information Team Leader
  • Apply For Job
  • Pay: $31.16 per hour, plus 25 % casual Loading and superannuation
  • Dubbo Regional Council