Overview

Dubbo City Toyota

Guest Experience Manager – Dubbo City & Gilgandra Toyota

This exciting role is in a Dealership that is recognised as a first-class car dealership and one of NSW’s most successful dealers within its network. Work for a company where people are its greatest asset so joining the group means having access to a supportive, friendly and family orientated team with unlimited training opportunities to develop your career.

As the Guest Experience Manager the main focus of your role is to analyse, drive and improve customer satisfaction across all areas of our dealership. You will be our customer service ambassador and play a vital role in guiding the team members in our business to provide an exceptional customer experience by continuously exceeding our customers’ expectations.

Day to day you will interact with our customers face to face, via follow up calls, managing compliments & complaints and actioning any customer feedback received directly or via our customer satisfaction surveys. You will research and analyse information relating to our customer relationships and interactions to design innovative strategies for driving customer satisfaction. Overall, you will champion exceptional customer service and guide, mentor and train our teams on how to deliver the best service possible.

To be successful you must have:

Experience in a leadership position within a customer facing industry
Extensive customer service experience
Outstanding relationship building skills
Sound administrative skills and a high level of computer literacy
Strong interpersonal skills and experience in conflict resolution
Strong analytical skills and experience in process improvement
A high level of grooming standards, maturity and professional demeanour
Experience in training and presenting would be highly regarded
What we offer you:

Career pathway aligned with your personal goals and aspirations
Employee discount rates for vehicles, parts, finance & insurance purchases
Locally Owned and Run Business
Close-knit team with regular social activities
Passionate and fun working environment
A culture that’s all about inspiring people to create Oh what a feeling moments
Fun. It’s part of our success.
Professional Development Opportunities
This position is permanent, full time – Monday to Friday only.

For more information and a confidential discussion, please contact Ben Thompson, General Manager on (02) 6882 1511 or, apply now below and include your most up to date resume and cover letter.

The successful applicant will provide within their application cover letter examples of successes in Customer Experience both as a customer and a service deliverer