Regional and Outer Metropolitan
Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.
We are a state government organisation made up of more than 28,000 people and we’re in the middle of delivering the largest transport infrastructure program in Australia’s history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.
That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.
About the team
The Regional and Outer Metropolitan division is focused on understanding the particular needs of regional communities across NSW and delivering customer-centred integrated transport services and infrastructure.
The Chief Customer Office at Transport for NSW has an exciting opportunity for a Customer Operational Communications Partner role within the Customer Coordination & Service Delivery branch. In this role your focus will be on creating and delivering outstanding communications across multiple channels, to improve customer outcomes across the regional Transport network in Western NSW.
You will partner with operational teams and key internal stakeholders within the business to provide strategic communications advice, develop content, deliver campaigns, and support key operations with customer communications. You will have one staff member reporting to you.
Ideally the candidate will be based in Western NSW, out of or near to Parkes, with support to work flexibly from other locations, depending on business needs.
Please click here for a copy of the role description
You will be an enthusiastic and motivated communications professional with the ability to communicate both verbally and in writing, to foster beneficial stakeholder relationships and have a proactive and strategic, problem-solving mindset to understand the needs of customers on the network.
To be successful in this role you will require the ability to plan, prioritise and organise work while delivering on tight deadlines, have strong attention to detail, be customer focused, demonstrate drive and commitment, and have effective negotiation skills and the ability to collaborate with multiple stakeholders.
Salary and Benefits
The salary for this position is Transport Grade 8 ($120,423- $134,872) – per annum plus superannuation
Close date: Thursday 30th June at 11:59pm
We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.
We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.
Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ?
For any enquiries, please email Emmen Saeed at EMMEN.SAEED@TRANSPORT.NSW.GOV.AU.
We’re certified as a Family Inclusive Workplace
Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.
Working with Transport gives you access to a range of benefits that help you balance work with the things that matter to you. Look through our Employee Benefits Guide to learn more.
Apply today to register your interest!
Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.
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Our COVIDSafe Measures Policy
All Transport for NSW workers are required to have:
- appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
- an approved medical contraindication.
You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.