Overview

Taronga Conservation Society Australia

Café Supervisor

  • Temporary 12 months contract
  • Taronga Conservation Society Australia Retail & Restaurant Employee Award
  • Base Salary $48,896 plus appropriate penalties and allowances
  • Located at Taronga Western Plains Zoo, Dubbo

 

Looking to secure a shared future for wildlife and people?

Taronga is looking for an experienced, driven and motivated Café Supervisor who is interested in joining a leading organisation in conservation, education, animal management and transformational guest experiences.

About us…

Taronga Zoo officially opened in October 1916, with Taronga Western Plains Zoo officially opening in February 1977!  We believe in a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organizations and communities to develop ways to protect species and habitats. Taronga. For the Wild!

Our employees enjoy generous employment conditions including:

  • Complimentary family and friends passes
  • A wide range of discounts on our award winning accommodation
  • Discounted food and beverage purchases across the site
  • Reduced rates for other services including animal encounters 
  • To discover more about the benefits of working at Taronga, please visit our website here.

 

We value diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About the role…

The Cafe Supervisor will be responsible for the day to day operations of the front of house restaurants and catering functions for Taronga Western Plains Zoo cafes, providing and maintaining high quality customer service standards. 

Key accountabilities…

  • Lead a team to deliver the day to day operational customer service components of TWPZ’s commercial operations
  •  Assist in coordination, training and supervision of staff
  • Undertake general waiting duties for both food and beverages
  • Provide excellent customer service to visitors at all times and lead by example
  • Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
  • Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
  • Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

 

About you…

We are looking for candidates that have/ are willing to:

  • Have extensive Barista Experience
  • Demonstrate excellent interpersonal skills with the ability to drive impeccable service standards
  • Have very strong attention to detail and self-motivation with an intrinsic desire to strive for excellence
  • Have a proven ability to lead and motivate a diverse team
  • An understanding of inventory, stock control and cost of goods
  • Excellent written and verbal skills with familiarity and prior use of Microsoft Office
  • Current Responsible Service of Alcohol qualification
  • Obtain and maintain a current paid NSW Working with Children Check at own expense.
  • Hold Responsible Service of Alcohol (RSA) certification
  • Senior First Aid (or willingness to obtain) this qualification at your own expense

 

In the interest of the health and safety for everyone accessing a Taronga workplace, it is a requirement of the incumbent, who can safely vaccinate against Covid-19, to do so and provide their certificate prior to commencement.

 

About applying…

We value your safety, and the privacy of your information. Please only apply for this position via http://www.iworkfor.nsw.gov.au/. This is the only legitimate website to apply via, and the only website whereby applications will be accepted.

Please submit your resume and a cover letter of one page.  You are also required to complete the two target questions as part of your application.

  1. Outline your experience in leading a diverse team.
  2. Outline your experience in managing customer satisfaction and what strategies you use to promote repeat business.

 

Applications must be completed via http://www.iworkfor.nsw.gov.au/ using the reference number  00008XKP or searching the word Taronga. For more information in relation to the vacant position please contact Josh Bernard at jbernard@zoo.nsw.gov.au.

To review a copy of the role description, please visit the careers page of the Taronga website https://taronga.org.au/work-at-taronga/current-vacancies

If you are experiencing technical difficulties in applying, please contact “I work for NSW” support team on 1800 562 679 or support@iworkfor.nsw.gov.au

Applications close: 11:59PM, Sunday 10 July 2022

 

 

Responsibilities

  • Lead a team to deliver the day to day operational customer service components of TWPZ’s commercial operations
  •  Assist in coordination, training and supervision of staff
  • Undertake general waiting duties for both food and beverages
  • Provide excellent customer service to visitors at all times and lead by example
  • Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
  • Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
  • Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

 

Key Application Responses

  1. Outline your experience in leading a diverse team.
  2. Outline your experience in managing customer satisfaction and what strategies you use to promote repeat business.