New Horizons Enterprises Limited

Team Leader – BathurstRequisition ID : req7758Employment Type : Permanent Full-TimeWe create employee experiences that support and empower our people and have been doing so for over 55 years.

At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

We have exciting opportunity available for a Team Leader in our Bathurst, on a full-time basis. As a Team Leader you’ll provide leadership and direction to a team of support workers in our Bathurst / Dubbo Site to deliver a quality person centred and recovery focused customer experience.

Key responsibilities will include : Developing the team by creating an environment that encourages ideas, quality improvement and reflection on performance Ensure employee rosters, resources, brokerage and other expenditure aligns to budgets Effective management of customer plans to ensure efficient and compliant claiming of funds within required time Engage and support service excellence initiatives including quality checking, Customer Representative Councils, customer experience strategies, distribution of care packages etc Proactively seek innovative ways to support customer journey Skill and Experience : As well as being a person-centred super star you’ll have : Comprehensive knowledge of person-centred principles and outcomes focused support, and a passion for supporting the Human Rights of people with a disability and / or mental illness Ability to develop appropriate relationships, internally and externally, associated with the role and that benefit both the customers and the organisation Actively seeks and encourages innovative solutions to overcome barriers, with the ability to manage critical incidents, lead under pressure and maintain resilience Proven experience in developing creative solutions to overcome day to day challenges Well-developed interpersonal and communication skills to build and maintain effective relationships Experience in preparation of rosters and assisting with budgets and financial operations would be considered a distinct advantage At New Horizons we offer salary packaging up to $15, pa, and an entertainment allowance of $2,, Wellbeing Initiative Partnership for our Employees.

We provide Employee Assistance Programs providing counselling services. We are committed to developing you with internal and external leaving and workplace mentoring.

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