Charles Sturt University

Senior Manager, User Experience and Communication

Bathurst, Blue Mountains & Central West NSW

Library Services & Information Management, Other (Education & Training)

  • Lead the provision of integrated learning, teaching and research support
  • Deliver strategic leadership for delivering client services in this new and innovative role
  • Drive continuous improvement initiatives to meet user needs

The role

  • Continuing, Full Time
  • Level 9 – $124,878 to $131,951 pa (plus 17% superannuation)

As a member of the Client Services leadership team, you will be responsible for leading and managing a dispersed team of librarians providing integrated learning, teaching and research support, as well as leading the design, management, promotion and continuous improvement of innovative client-centred information services.

Your previous experience in data analysis, strong leadership and communication skills, and ability to drive innovative ways of working will enable you to successfully deliver in this emerging area.

Previous experience within the higher education sector would be advantageous.

About you

  • Demonstrated experience in developing and implementing high quality, client-focused services delivered in an online environment.
  • Solid experience in applying human centred design, user experience and co-design research methods, practices and project planning.
  • Superior skills in supervising and managing dispersed teams.
  • Excellent negotiation, presentation, interpersonal and written and oral communication skills (including preparing briefing papers and reports).

Application requirements

Applicants are expected to apply online and address the selection criteria in the position description. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

About us

Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish.

We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally.

We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

The Division of Library Services supports the Universitys ethos of ‘yindyamarra winhanga-nha – ‘the wisdom of respectfully knowing how to live well in a world worth living in .

We provide high quality information services and resources to support students, staff, and all members of the University campuses and its communities.

We aspire to excellence in the provision of innovative library services delivered online and on-campus.

Charles Sturt University offers great benefits such as work-life balance, professional development opportunities and generous financial benefits.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index.

Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles);

people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the Position Description or by contacting :

Jane Norton Director, Client Services [email protected] Ph : 02 6338 6564

Closing Date : 11 pm, 1 April 2024

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