NSW Department of Customer Service

Manager – Asset Strategy and Planning, 1x ongoing opportunity Flexible location – Role can be based in Sydney / Bathurst / Gosford. Salary Clerk Grade 11/12 – base salary starts at $139,787 – $161,663 plus 11% superannuation and leave loading Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share. An exciting ongoing opportunity exists for a Manager – Asset Strategy and Planning to join the NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service. In this role you will be responsible for asset strategy, asset planning, and guidance on current and future asset investment, overseeing the development of effective and integrated network portfolio asset strategies, asset management plans, and investment processes necessary to maintain existing and future telecommunications services. In doing this, the role will need to ensure that network planning, asset management and investment activities are both integrated and aligned to the long term strategic operational communications strategy. You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe. We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone. The role sits within the Enterprise and Business Operations team of NSW Telco Authority. Opportunities this thrilling don’t come around often. Don’t let this one pass you by! In this role you will:Lead the continued development and improvement of the Strategic Asset Management Plan (SAMP) and associated Asset Management Plans (AMP’s) that deliver on the objectives of NSWTA strategic positions and initiativesManage all aspects of asset strategy and planning, including stakeholder and customer relationships and engagement for an asset portfolio that is owned, leased and subleased by the agency and deliver portfolio outcomes and to achieve on asset management objectivesManage the NSW Treasury Policy Attestation process including the delivery of key planning and assurance artifacts, SAMP, AMP and their supporting components, to meet NSW Treasury policy submission requirements and secure endorsement of capital investment, divestment, and other asset management strategiesDrive and oversee the overall performance of the Strategic Asset Planning operations, including delivery, maintenance and improvement of relevant process, policies and systemsLead input to funding management, investment proposals and business cases, asset innovation strategies and performance reportingManage the short- and long-term Strategic Asset Management Plan funding and strategic planning operational budget and ensure accuracy in its delivery and associated reporting, valuations and capital planning for assets including delivery of asset plans, proposals and asset portfolio maintenance programs as required to support agency strategic objectivesDevelop and implement agreed performance goals, standards and measures to inform business reporting and evaluate the effectiveness of operations and programsIdentify and manage risks associated with asset management strategies and Strategic Asset Planning operations and ensure mitigation where practicableDeliver improved customer outcomes through a strong client relationship management focus based on effective customer engagement and review and provide input and feedback on current processes and procedures and participating in groups to implement improvements.To be successful in this role, you will possess and/or be able to demonstrate:Appropriate tertiary qualification or equivalent and minimum 10 years experience in a field such as Asset Management, Engineering, Business and Information Technology, or other relevant field.Detailed knowledge of the NSW Asset Management policy, ISO standards for Asset Management, (55001), Asset Management Frameworks, quality assurance practices, processes and relevant legislation.Significant leadership experience, preferably in leading asset management related, engineering, technical or analytical teams.What we need from you: An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact Craig Garbutt on craig.garbutt@customerservice.nsw.gov.au. About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority. Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation For enquiries relating to recruitment please contact Katerina Xenos via katerina.xenos@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 13th February 2024 at 9:59AM Working at Department of Customer Service The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Visit our Careers site to find out what it means to work for us. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process.If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via katerina.xenos@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit: Information on some of the different types of disabilitiesInformation on adjustments available for the recruitment process

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