Overview

FutureYou

Business Analyst

Government sector Bathurst

Full time – 6 month Contract position

Client Description :

Join a respected government department as a Customer Service Officer plays a pivotal part in updating Client Information databases holding information about clients.

Core Requirements :

The role will support work to achieve KPI’s that are to be met.

Tasks of the role may include (but not limited to) :

  • Data entry into forms to request work from service providers & Seeking quotes from service providers
  • Word processing in Microsoft products and Departmental customer information databases
  • Minute taking during meetings e.g. Case Conferences
  • Office administration tasks such as printing, copying, filing, scanning and data entry
  • Appointment booking via phone or emails
  • Liaise with other government agencies for key client documentation
  • General purchasing including credit card transactions & purchase orders.

Key challenges of this role

  • Providing accurate, quality and timely administrative services to the local office.
  • Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.
  • Capacity to work well independently and within a environment of fluctuating workloads and changing priorities.

Experience :

  • Microsoft Product experience Word, Excel, Outlook, MS Teams
  • Sound admin background (preferred)

Apply Now : If you are a dedicated and reliable Customer Service Officer, please click the button or contact Tamsin Clark at tamsinclark@future-you.

com.au with any questions.

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