Overview

Journey Beyond

Requirements

About Us

Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 10 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

The Role

We have an exciting opportunity for a Travel Consultant to join our team. This role is responsible for managing all the travel requirements for our customers, including liaising with clients, providing information on products and services, making reservations, and offering advice and assistance on travel arrangements.

As a Travel Consultant, you are the start of our guests’ journey of a lifetime.

Initially, your time will be spent getting to know our team, learning about our amazing products, and learning to use our booking system.

Key responsibilities include, but are not limited to;

  • Assisting customers in booking travel itineraries for their holiday of a lifetime;
  • Providing exceptional customer service and handling customer queries and complaints;
  • Using your passion in the tourism industry to provide clients with information on our travel destinations;
  • Making reservations for flights and accommodations prior to and after tours;
  • Preparing travel insurance policies, and invoices;
  • Providing information on local customs, weather conditions, attractions, and points of interest;
  • Attending training sessions and workshops as required;
  • Assisting with other duties as required;
  • You will be an expert in your field and a product ambassador for Outback Spirit Tours.

This role is primarily Monday to Friday, however, the successful candidate may be required to work Saturdays on a rotating roster basis.

About You

You will have a passion for travel and excellent customer service skills. You will have a strong attention to detail and the ability to manage multiple tasks simultaneously. Strong communication and interpersonal skills are essential, as well as the ability to work effectively both independently and as part of a team.

A background in the travel industry and knowledge of travel software systems is highly advantageous.

  • Experience in a similar role within the travel industry;
  • Strong customer service skills and ability to handle customer queries and complaints;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively both independently and as part of a team;
  • Attention to detail and ability to manage multiple tasks simultaneously;
  • Knowledge of travel software systems is highly advantageous;

Benefits

  • The amazing opportunity to work in a dynamic, growing tourism business.
  • Generous discounts on Journey Beyond travel and experiences.
  • Up to 40% discount on Journey Beyond merchandise
  • Study Assistance to prepare you for expanded career growth opportunities
  • Generous discounts with key suppliers such as Qantas Club & Appelles products
  • Exclusive private health partnership with MediBank
  • Access to leading Employee Assistance Program (EAP) providers

HOW TO APPLY

Are you ready to join us? Please advise which opportunity you wish to be considered for in your application.