Big Brown House

Who is Big Brown House?

Big Brown House (BBH) is a community-based organisation focused on providing holistic family support and child protection. As a provider of choice across NSW, Big Brown House supports Children and Young People in the community with Emergency Care, Support Services, Forster Care and Respite.

Big Brown House is an accredited Out of Home Care Provider, providing a range of services to support safe, stable and nurturing homes, for children and young people who are vulnerable, so they can reach their full potential.

Each day our therapeutic and quality services provide every opportunity for children, families and communities to connect and thrive.

Big Brown House is a learning organisation! We are dedicated to looking at opportunities to grow, providing extensive and adequate training, optimising every individual’s experience, and identifying ways we can improve our processes.

We are passionate about supporting our staff to achieve their professional goals through ongoing development, this includes traineeship options for staff who have relevant industry experience and are looking to take the next step in their career.

What are our values?

At Big Brown House, children and young people are at the core of everything we do.

Our values are our foundation and we take pride in upholding a culture that embraces safety, support, quality, respect, and acceptance.

About You

Big Brown House provides all employees with the tools and qualifications to become an effective part of the team!


  • Drive and motivation to make a difference in the lives of children and young people in our community.
  • Be reliable and available for shift work, including weekends, public holidays, overnight shifts, and active night shifts.
  • Current unrestricted Australian drivers’ licence and a comprehensively insured car.
  • Current paid Working with Children Check.
  • Clear and current National Criminal History Check.
  • Current First Aid Certificate.


  • Certificate IV or Diploma in Community Services, Youth Work, Children’s Services, Counselling, Case Management, or relevant field.
  • Please note, we conduct a thorough induction process and offer ongoing training to equip you with the skills to be an outstanding Therapeutic Support Worker.

The Role:

Our team is currently seeking passionate, dedicated, and reliable individuals to empower our children and young people on a Casual basis. Our services are provided in a personalised setting to achieve quality care and a safe environment.

As a Therapeutic Support Worker with BBH, your responsibilities will include:

  • Managing challenging situations with a positive attitude, applying policy, procedure, and legislation requirements.
  • Delivering high quality services to children and young people with high and complex needs in a therapeutic residential setting.
  • Provide active support to our children and young people by being a positive role model and assisting them in day-to-day activities, including getting dressed and showered, preparing meals, coordinating activities, transportation, planning for and achieving daily goals.
  • Forming and maintaining professional, nurturing relationships with the children and young people by building trust through active engagement.
  • Administering medication, understanding young people’s health and wellbeing plans while following medication documentation and protocols.
  • Working effectively with minimal supervision both individually and as part of a team.
  • Ensuring the safety and well-being of all children and young people at all times.

As a Supported Family Time, Transport and Mentoring Worker with BBH, your responsibilities will include:

  • Assist the children or young person in maintaining a positive relationship with their parent or family member in a safe, secure environment that is free from conflict.
  • Supervise access visits between participants.
  • Ensure the safety and welfare of the children and/or young people at all times.
  • Provide safe transport to and from visits.
  • Observe and record interactions between participants and the children and young people.
  • Provide a timely and accurately documented report of the supervised contact.
  • Work across our mentoring program to provide an opportunity for young people to spend time with a positive role model who will help them build skills and resilience through targeted activities.

What are the benefits of being part of the BBH team?

  • We offer a competitive hourly rate based on SCHADS Award Level 2.1 – 2.2 (pending qualifications)
  • We provide you with internationally recognised Therapeutic Crisis Intervention qualification.
  • We are a growing organisation with great opportunities for professional development for our staff.
  • We offer reflective practice and ongoing training, supervision, and support.
  • We support our staff by offering 24/7 crisis and incident support.