Gateway Health

  • Based in Wodonga
  • Full time (9-day fortnight can be negotiated)
  • Do you want to work in a busy, dynamic, and evolving family violence sector?


Gateway Health is a community health service providing health and welfare services to individuals, families and communities across North East Victoria and parts of southern New South Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.


Domestic and Family Violence services at Gateway Health aim to keep victim survivors, vulnerable children, and families safe, whilst supporting them to recover and thrive. Concurrently, Domestic and Family Violence services collaborate with the service system to ensure that perpetrators are in view, held accountable, and supported to change their behaviours. Clinicians apply intersectional feminist principles in providing support and other interventions that are client-centred, strengths-based, high quality. Services are delivered in ways that contribute to broader efforts in prevention, early intervention, crisis response, and recovery.

We are seeking a values-driven and proactive Case Manager to work with families in crisis to develop and implement client led case plans that promote the best interests of each family member, ensure their safety and appropriate development. We operate on a ‘no wrong door’ approach, offering case management that primarily focuses on addressing immediate safety and recovery needs.

You will successfully

  • Ensure effective relationships are established with clients that encourage self-determination and participation
  • Case management support is provided to clients in accordance with trauma informed, systems, development frameworks, models, and standards of practice with a Domestic and Family Violence services lens.
  • Complete comprehensive risk assessments and safety planning using MARAM framework
  • Ongoing assessment is made of the client’s issues, needs and circumstances from initial intake to exit
  • Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
  • Case plans are implemented with active client participation
  • Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers
  • Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals.
  • Undertake Family Safety Contact as required.


You are an experienced Family Violence professional who understands the importance of timely and effective service provision in the Domestic and Family Violence services context. You are recognised for your compassionate nature, approachability and well-developed communication skills. Your experience and qualifications for the role should include:

  • Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development, meeting the mandatory minimum qualifications of Recommendation 209
  • Relevant experience in a social service environment
  • Completed comprehensive MARAM Framework training.
  • Previous experience working with individuals and families experiencing trauma, ideally in a similar Domestic and Family Violence services.
  • Demonstrated understanding of family violence, trauma, crisis response, and social justice

Highly Desirable:

  • Experience working with Aboriginal and Torres Straight Islander and/or CALD community.
  • Lived experience of the sector


Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022

Classification Level 4 or 5 dependent on experience


Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.


  • Work within a supportive team environment
  • Laptop, mobile phone with remote access on and offsite
  • Generous Not for Profit Salary Packaging A$15,900 tax free
  • Flexible work arrangements available.
  • Paid parental leave.
  • Professional development + ongoing training and support provided
  • Free car parking
  • Fitness Passport – a discounted workplace health and fitness program for you and your family
  • Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.
  • Access to our free confidential counselling service through EAP for staff and their family
  • Corporate health insurance cover to keep you healthy
  • Access to annual vaccination program
  • Discounted Health Insurance
  • A suite of employee reward and recognition programs
  • Strong clinical supervision framework

For a confidential chat about the position please call Mercia Conroy-Sewell, Team Leader Domestic and Family Violence program on 0475 789 492

Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.


Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.

Please Note – should you be successful, you are required to undergo a:

  • Criminal History Check
  • Working With Children Check
  • Evidence of Vaccinations
  • Proof of your eligibility to work in Australia (provide either – birth certificate, passport. VISA, etc)

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.