Overview

Hume Bank

Do you have a passion for supporting businesses to achieve their goals, whilst delivering an exceptional customer experience?

Why join us?

  • Be part of a dynamic and future-focused, customer-owned bank
  • Excellent opportunities for career progression and ongoing development 
  • Flexible hybrid working arrangements – WFH and office
  • Permanent, full-time opportunity

About the role

We are seeking a Business Banking Manager to join our Customer and Experience team at Hume Bank.

As a Business Banking Manager, you will play an important role in retaining and growing a portfolio of business banking customers. You will acquire new business by leveraging external relationships, obtaining referrals from existing customers and engaging in local business and community initiatives. You’ll build genuine personal connections with our customers, empowering them to feel confident and help bring their business dreams to life. 

You will also be required to assist with the delivery of our customer value proposition, gather industry and customer insights, and collaborate with networks. Keeping up to date with industry changes and the macro-economic environment is also essential for this fast-paced role.

What you can expect

  • Develop and maintain strong relationships with internal and external business partners, using opportunity identification skills to develop a strong pipeline.
  • Gain a deep understanding of our customer’s current and future needs and identify ways to appropriately assist customers to access finance to grow their business.
  • Prepare concise, accurate and timely loan proposals and annual reviews whilst ensuring the quality of credit assessment and ongoing management is maintained.
  • Build and maintain a deep understanding of the relevant products and services provided by Hume Bank. 
  • Act as a brand ambassador within the local business community, building awareness of the Hume Bank business banking proposition.

About you

  • Relevant tertiary qualification in business or related field (desirable).
  • A real passion for small business and an excellent understanding of the local market, with the ability to provide an outstanding customer experience.
  • Demonstrated credit assessment skills in business banking.
  • Sound financial analysis skills and commercial acumen.
  • Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers’ expectations and in facilitating proactive customer contact.

About Us 

At Hume Bank we’ve always believed the future is bright. In 1955 we started as a cooperative investment and building society to help people in our community achieve their dream of owning a home. Since then, we’ve grown to be one of Australia’s most successful regional banks, receiving awards from Canstar, RateCity, Mozo and finder, and we still remain 100% customer owned.

Banking brighter is about more than just banking. It’s about returning our profits back into the community and into the hands of our customers, and leading the way with innovation, technology and changing the future of our industry.

 

How to apply

If you have a true passion for exceptional customer service and are able to align products and services to meet our customers financial goals, click apply, to submit your application or email your application to [email protected]. Applications must contain a resume and cover letter outlining your interest in the position. 

If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team.

Applications close: 4 March 2024

Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected. 

If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting [email protected]

 

Our process

  • Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
  • If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
  • We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second-round interview with the head of the department.
  • The final stage is to complete some quick compliance checks, before (hopefully) receiving an offer.

 

We are committed to providing all applicants with an outcome for their application.