Overview

Country Care Management Services

About the business and the role

Established in 1997, Country Care Group is now considered one of the largest and most respected suppliers of medical and in-home aids, for people living with disability, mobility impairments and the aged.   

Based in our Albury store, the Administration Assistant will demonstrate healthcare equipment and its benefits to the customer in the store and process the order. The successful candidate will have a good work ethic, a positive attitude and demonstrate a passion for customer service. 

A National Police check is required for this position.

Benefits

  • Employer Paid Parental Leave
  • In house Leadership Academy to support personal and professional development
  • Free Health Checks
  • Free fruit in tea rooms

Job Tasks and Responsibilities

  • Deliver excellence in customer service with a customer centered approach in all interactions
  • Liaise and work closely with Occupational Therapists, medical professionals, clients and family members to provide solutions to client needs
  • Manage the end to end process of incoming orders from internet, fax, mail, phone and office.
  • Assist in the co-ordination of delivery schedules and follow ups 
  • Operate point of Sale 
  • Process all orders and correspondence  on the online portal 

Skills and Experience

  • Excellent customer service skills
  • Strong  literacy and numeracy skills
  •  Intermediate  computer skills including MS Office suite of products 
  • Good written and verbal communication skills
  • Good interpersonal skills with the ability to liaise effectively with both internal and external contacts 
  • An aptitude to learn and retain information 

 Highly Regarded 

  • An understanding of Government funded contracts such as DVA, NDIS, MASS